Automated, two minutes, instant report. Read-only.
A senior consultant, a focused week, a ranked roadmap. Refundable, and credited against any engagement.
Trusted by support teams across Australia and New Zealand
A real report, not a teaser.
Seven domains, scored from real usage
Macros, triggers, forms, SLAs, help centre, seats and hygiene — each scored 0–3 from your configuration and 30-day usage, not a questionnaire.
The silent misfires, by name
Triggers, macros and views still pointing at deleted or deactivated fields — the automation that quietly stopped doing its job.
What a ticket costs you
Opt in and we analyse 30 days of ticket metadata: reply and resolution medians, CSAT, channel mix, AI deflection — and a cost model for your team.
Then go deeper: a senior consultant, a focused week, a ranked roadmap.
A working session with a senior consultant
Sixty minutes to map your setup, your pain points, and the outcomes you're chasing — so the audit goes where you actually need it.
Your full environment, end to end
Workflows, triggers, automations, AI agent, help centre, reporting, integrations, licence usage, and admin hygiene. Nothing left to assumption.
Written findings and a ranked roadmap
Every finding scored, scoped, and prioritised, plus a walkthrough call. Yours whether you work with us next or not.
From booking to findings in seven days.
Fixed scope, fixed price, fixed length. No discovery phase, no statement of work, no procurement cycle.
Kick-off
You book, we schedule within 48 hours. Sixty minutes on your environment, your team's biggest frustrations, and what you want out of the audit.
Audit
Your consultant works inside your Zendesk. Configuration, ticket data, agent workflows, AI performance, help centre, automations, integrations, reporting.
Report drafted
Findings compiled and ranked. Quick wins, structural fixes, and strategic opportunities — each one scoped, in plain English.
Walkthrough
Sixty minutes with your consultant to go through it and answer questions. You leave with a roadmap, not a sales pitch.
A team you can trust with your Zendesk.
Your health check is run by a senior Gravity consultant — not a junior analyst working from a checklist. Between them, our delivery team has spent over a decade inside Zendesk and several hundred environments across ANZ, from twelve-agent teams to national contact centres. The person auditing your setup is the same person who'd be accountable for fixing it.
Nearly every environment we open has the same shape of problem. It isn't that Zendesk was set up badly. It's that nobody has looked at it properly since the day it went live.
Chad · Director of Service Delivery, Gravity CX
Check out our latest customer stories.
Want a senior consultant inside your Zendesk, not just a scan?
The free scan reads your configuration. The full health check reads your operation — a focused week across workflows, ticket data and AI performance, ending in a ranked roadmap.
$999 + GST, invoiced after the kick-off is confirmed. Refundable, and credited against any engagement booked within 60 days.
Free 30-minute scan. No invoice, no obligation.
The report paid for itself on the first finding. We'd been paying for seats nobody had opened in months, and running triggers that stopped working a year ago.
Chris James · Head of Customer Support, Ezypay
See a real health check report first.
A complete report from a real Zendesk instance — score, findings, ticket metrics and cost model. Tell us where to reach you and it opens straight away.
Before you connect.
Is the connection safe?
Yes. You authorise a read-only Zendesk OAuth token, scoped to configuration and ticket metadata — never message content, and never customer PII. Nothing is written back to your instance, and the token is revoked automatically the moment the scan finishes. You can also revoke it yourself at any time under Admin Center → Apps and integrations → OAuth tokens.
Is the walkthrough a sales pitch?
No. The roadmap is yours whether you work with us afterwards or not — including the ranked findings and the scoping. Plenty of teams take the report and do the work in-house. We'd rather you fixed it than nobody did.
What happens after the free scan?
You get an instant report link you can keep and share with your team — adoption score across seven domains, configuration findings by name, and (if you opt in) 30 days of ticket metrics with a cost model. Nothing is emailed to you unless you ask, and no one calls you unless you book a time.
Why $999 when the scan is free?
The scan reads your configuration. It can tell you a trigger points at a deleted field, or that 14 seats haven't been touched in 90 days. It can't tell you why your escalation path is broken, whether your team's workflow matches how they actually work, or what to fix first given your roadmap. That takes a senior consultant and a focused week — and it's refundable if the report isn't worth acting on.
We're not on Zendesk yet — is this for us?
Not this tool, no — it reads an instance you already have. If you're evaluating Zendesk, start with what it would cost you, or talk to a consultant about implementation and migration.
If it's not worth $999, you don't pay $999.
Sit through the walkthrough. If the report doesn't show you something worth acting on, say so and we'll refund the full fee. You keep the report either way. And if you go ahead with any engagement in the next 60 days, the $999 comes off the price.
Not ready to book a consultant? Start with the free scan.
Two minutes, read-only, access revoked on completion — and the report is yours to keep and share.
Run my free health checkNot on Zendesk yet? See what it would cost you →